The vast majority of products available at NEED2MOD are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.
To initiate a return, a Return Authorization Number (RA#) must be requested within 14 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.
International orders are not eligible for return or exchange, unless in the case of manufacturer defect or NEED2MOD error.
1. Email NEED2MOD Customer Care at firstname.lastname@example.org.
2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.
3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.
4. The buyer is responsible for all shipping costs of the return unless the transaction was a NEED2MOD error or Manufacturer defect.
5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. NEED2MOD will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.
Certain products require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.
Apparel & accessories that have been opened are not eligible for a refund. All of our products come in immaculate packaging and if the seal is broken or the packaging has been tampered with we will not accept the product and no refund will be issued. In the case of manufacturer defect or NEED2MOD error, these items may be returned for credit.
"Large Print" Disclosures
Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.
NEED2MOD may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.
NEED2MOD will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.